Support
Service & support
How Northline is managing Linden Commercial. Every request, who has it, and where it stands — in one place.
- 4
- Open
- 0
- Awaiting you
- 1
- Scheduled visits
- 0
- Resolved this month
Open requests
EV charger bay 3 charging slower than usual
PriorityEnergy & utilities · Maya O.
In progressUpdated
5 hours ago
- Status
- In progress
- Priority
- Priority
- Opened
- May 30, 2026
- Assigned to
- Maya O.
- Category
- Energy & utilities
- Related device
- Parking · EV charger (bay 3)
Conversation
- 9 hours agoYouClient
A tenant flagged that bay 3 is charging slowly compared to the others.
- 5 hours agoMaya O.Operations
Thanks Priya. Bay 3 capped its own charge rate after a thermal warning, which is the unit protecting itself. We have a replacement contactor on order and a ticket open. The other bays are unaffected.
Mechanical room humidity reading drift
Environmental · Maya O.
In progressUpdated
yesterday
- Status
- In progress
- Priority
- Routine
- Opened
- May 29, 2026
- Assigned to
- Maya O.
- Category
- Environmental
- Related device
- Mechanical · Humidity sensor
Conversation
- yesterdayMaya O.Operations
Hi Priya. The mechanical room humidity sensor is reading a little high against the reference. Nothing is at risk; we have a recalibration scheduled and will confirm the reading afterward.
Access reader audit
Security & access · Maya O.
ScheduledUpdated
52 minutes ago
- Status
- Scheduled
- Priority
- Routine
- Opened
- May 31, 2026
- Assigned to
- Maya O.
- Category
- Security & access
Scheduled visit
June 8, 2026
7:30 AM to 9:30 AM · Maya O.
- Audit rear staff reader
- Verify loading dock badge schedule
Conversation
- 2 hours agoMaya O.Operations
Hi Priya. Jordan will start at the loading dock and move through the north stair readers before tenant arrival. The work stays inside the 7:30 to 9:30 window.
- 52 minutes agoYouClient
Good. Security has the visitor badge ready.
Parking annex camera offline during resurfacing
Surveillance · Maya O.
MonitoringUpdated
June 3, 2026
- Status
- Monitoring
- Priority
- Routine
- Opened
- May 27, 2026
- Assigned to
- Maya O.
- Category
- Surveillance
- Related device
- Parking · Camera (south annex)
Conversation
- June 3, 2026Maya O.Operations
Hi Priya. We pulled the south annex camera ahead of the resurfacing crew so it would not be damaged. It will read offline in the portal until the bay reopens, then we will remount and realign it.
- June 3, 2026YouClient
Understood, thanks for the heads up.
Recently resolved
Remove former contractor credential
PrioritySecurity & access · Maya O.
ResolvedUpdated
20 hours ago
- Status
- Resolved
- Priority
- Priority
- Opened
- May 30, 2026
- Assigned to
- Maya O.
- Category
- Security & access
- Related device
- Storage corridor · Reader
Resolved
Credential revoked across all readers and verified denied at the storage corridor on May 30.
Conversation
- May 30, 4:10 PMYouClient
Please pull access for the fit-out contractor; their work wrapped Friday.
- 20 hours agoMaya O.Operations
Done. The credential is revoked across every reader and I confirmed it is denied at the storage corridor. You will see the denied attempt logged in the event feed.
Conference wing Wi-Fi dropouts
Network & infrastructure · Maya O.
ResolvedUpdated
June 3, 2026
- Status
- Resolved
- Priority
- Routine
- Opened
- May 28, 2026
- Assigned to
- Maya O.
- Category
- Network & infrastructure
- Related device
- Roof · Access point (west)
Resolved
Wireless channel plan moved off the neighboring tenant's interference. The conference wing has been stable since May 30.
Conversation
- May 28, 8:20 PMYouClient
We had a few video calls drop in the conference wing this week.
- June 3, 2026Maya O.Operations
We traced it to a neighboring tenant on the same wireless channels. We rebuilt the channel plan around them. Let us know if you see another drop, but it has held since.
Recent resolutions
Work Northline has completed on this property.
Core switch firmware pre-check and reboot
Network & infrastructure · Maya O.
Wireless channel plan updated
Network & infrastructure · Maya O.
EV load-balance report delivered
Energy & utilities · Maya O.
Loading dock badge schedule verified
Security & access · Jordan P.