Skip to main content

Support

Service & support

How Northline is managing Birch House. Every request, who has it, and where it stands — in one place.

5
Open
1
Awaiting you
1
Scheduled visits
0
Resolved this month

Open requests

  • Front porch camera glare in the afternoon

    Surveillance · Aaron K.

    New
    Status
    New
    Priority
    Routine
    Opened
    May 31, 2026
    Assigned to
    Aaron K.
    Category
    Surveillance
    Related device
    Front porch · Camera

    Conversation

    1. YouClient

      The front porch camera washes out around 5pm with the sun low. Anything we can do?

      35 minutes ago
  • Guest access codes for the summer

    Security & access · Aaron K.

    Awaiting you
    Status
    Awaiting you
    Priority
    Routine
    Opened
    May 28, 2026
    Assigned to
    Aaron K.
    Category
    Security & access
    Related device
    Side gate · Reader

    Conversation

    1. Aaron K.Project lead

      Hi Michael. You asked about guest codes for the season. Send over the names and the days you want active and we will set each to expire automatically. Nothing stays open longer than you intend.

      June 3, 2026
  • Living thermostat remote sensor battery

    Energy & utilities · Aaron K.

    In progress
    Status
    In progress
    Priority
    Routine
    Opened
    May 29, 2026
    Assigned to
    Aaron K.
    Category
    Energy & utilities
    Related device
    Living · Thermostat

    Conversation

    1. Aaron K.Project lead

      Hi Michael. The living thermostat's paired remote sensor is reporting a low battery. It is not affecting heating or cooling. We will swap it during Tuesday's visit so there is no second trip.

      yesterday
    2. YouClient

      Perfect, no rush. Thanks for folding it in.

      yesterday
  • Side yard camera replacement

    Surveillance · Aaron K.

    Scheduled
    Status
    Scheduled
    Priority
    Routine
    Opened
    May 30, 2026
    Assigned to
    Aaron K.
    Category
    Surveillance

    Scheduled visit

    June 7, 2026

    9:00 AM to 11:00 AM · Aaron K.

    • Replace north camera cable
    • Pair thermostat remote sensor

    Conversation

    1. Aaron K.Project lead

      Hi Michael. The intermittent uplink on the north side yard camera is the cable, not the unit. We have a replacement on the truck for Tuesday morning, 9 to 11 window. Jordan will text when he is parked.

      May 30, 7:42 PM
    2. YouClient

      Tuesday works. Side gate code is the same.

      May 30, 8:08 PM
    3. Aaron K.Project lead

      Confirmed. A calendar hold is on the account with Jordan as the lead tech for the visit.

      4 hours ago
  • Garage EV charger overnight schedule

    Energy & utilities · Aaron K.

    Monitoring
    Status
    Monitoring
    Priority
    Routine
    Opened
    May 26, 2026
    Assigned to
    Aaron K.
    Category
    Energy & utilities
    Related device
    Garage · EV charger

    Conversation

    1. YouClient

      The garage charger seems to wait until late evening to start. Is that intentional?

      May 27, 12:14 AM
    2. Aaron K.Project lead

      Yes. The load-balance automation staggers both chargers after the evening peak so you stay under the panel limit. We are watching the panel draw this week to confirm there is headroom to start earlier.

      May 27, 12:41 AM

Recently resolved

  • Scheduled firmware push

    Network & infrastructure · Aaron K.

    Resolved
    Status
    Resolved
    Priority
    Routine
    Opened
    May 28, 2026
    Assigned to
    Aaron K.
    Category
    Network & infrastructure

    Resolved

    Access points updated overnight and the roaming tables rebuilt cleanly. No client downtime.

    Conversation

    1. Aaron K.Project lead

      Hi Michael. We have a firmware push staged for the access points overnight. You should not notice anything; I will confirm in the morning.

      May 28, 9:02 PM
    2. Aaron K.Project lead

      All set. The access points updated overnight and the roaming tables rebuilt cleanly. No action needed.

      May 29, 11:24 AM

Recent resolutions

Work Northline has completed on this property.

  • Firmware updated · 6 access points

    Network & infrastructure · Aaron K.

  • Driveway camera alignment completed

    Surveillance · Jordan P.

  • Controller health check · automations verified

    Network & infrastructure · Aaron K.

  • Guest access codes refreshed for spring

    Security & access · Aaron K.

Support Requests · Northline Smart Systems