Support
Service & support
How Northline is managing Birch House. Every request, who has it, and where it stands — in one place.
- 5
- Open
- 1
- Awaiting you
- 1
- Scheduled visits
- 0
- Resolved this month
Open requests
Front porch camera glare in the afternoon
Surveillance · Aaron K.
NewUpdated
35 minutes ago
- Status
- New
- Priority
- Routine
- Opened
- May 31, 2026
- Assigned to
- Aaron K.
- Category
- Surveillance
- Related device
- Front porch · Camera
Conversation
- 35 minutes agoYouClient
The front porch camera washes out around 5pm with the sun low. Anything we can do?
Guest access codes for the summer
Security & access · Aaron K.
Awaiting youUpdated
June 3, 2026
- Status
- Awaiting you
- Priority
- Routine
- Opened
- May 28, 2026
- Assigned to
- Aaron K.
- Category
- Security & access
- Related device
- Side gate · Reader
Conversation
- June 3, 2026Aaron K.Project lead
Hi Michael. You asked about guest codes for the season. Send over the names and the days you want active and we will set each to expire automatically. Nothing stays open longer than you intend.
Living thermostat remote sensor battery
Energy & utilities · Aaron K.
In progressUpdated
yesterday
- Status
- In progress
- Priority
- Routine
- Opened
- May 29, 2026
- Assigned to
- Aaron K.
- Category
- Energy & utilities
- Related device
- Living · Thermostat
Conversation
- yesterdayAaron K.Project lead
Hi Michael. The living thermostat's paired remote sensor is reporting a low battery. It is not affecting heating or cooling. We will swap it during Tuesday's visit so there is no second trip.
- yesterdayYouClient
Perfect, no rush. Thanks for folding it in.
Side yard camera replacement
Surveillance · Aaron K.
ScheduledUpdated
4 hours ago
- Status
- Scheduled
- Priority
- Routine
- Opened
- May 30, 2026
- Assigned to
- Aaron K.
- Category
- Surveillance
- Related device
- Side yard · Camera (north)
Scheduled visit
June 7, 2026
9:00 AM to 11:00 AM · Aaron K.
- Replace north camera cable
- Pair thermostat remote sensor
Conversation
- May 30, 7:42 PMAaron K.Project lead
Hi Michael. The intermittent uplink on the north side yard camera is the cable, not the unit. We have a replacement on the truck for Tuesday morning, 9 to 11 window. Jordan will text when he is parked.
- May 30, 8:08 PMYouClient
Tuesday works. Side gate code is the same.
- 4 hours agoAaron K.Project lead
Confirmed. A calendar hold is on the account with Jordan as the lead tech for the visit.
Garage EV charger overnight schedule
Energy & utilities · Aaron K.
MonitoringUpdated
June 2, 2026
- Status
- Monitoring
- Priority
- Routine
- Opened
- May 26, 2026
- Assigned to
- Aaron K.
- Category
- Energy & utilities
- Related device
- Garage · EV charger
Conversation
- May 27, 12:14 AMYouClient
The garage charger seems to wait until late evening to start. Is that intentional?
- May 27, 12:41 AMAaron K.Project lead
Yes. The load-balance automation staggers both chargers after the evening peak so you stay under the panel limit. We are watching the panel draw this week to confirm there is headroom to start earlier.
Recently resolved
Scheduled firmware push
Network & infrastructure · Aaron K.
ResolvedUpdated
yesterday
- Status
- Resolved
- Priority
- Routine
- Opened
- May 28, 2026
- Assigned to
- Aaron K.
- Category
- Network & infrastructure
- Related device
- Network closet · Switch (24-port)
Resolved
Access points updated overnight and the roaming tables rebuilt cleanly. No client downtime.
Conversation
- May 28, 9:02 PMAaron K.Project lead
Hi Michael. We have a firmware push staged for the access points overnight. You should not notice anything; I will confirm in the morning.
- May 29, 11:24 AMAaron K.Project lead
All set. The access points updated overnight and the roaming tables rebuilt cleanly. No action needed.
Recent resolutions
Work Northline has completed on this property.
Firmware updated · 6 access points
Network & infrastructure · Aaron K.
Driveway camera alignment completed
Surveillance · Jordan P.
Controller health check · automations verified
Network & infrastructure · Aaron K.
Guest access codes refreshed for spring
Security & access · Aaron K.